Shipping Policy

At Pour Moi Bikinis Shop, we’re dedicated to bringing you the finest swimwear, intimate apparel, and sleepwear from the world’s most beloved brands. We want your shopping experience to be as seamless and satisfying as possible. Below you’ll find all the details about how we ship your orders and our straightforward returns process.

Shipping Information

We’re proud to serve customers worldwide (excluding some parts of Asia and remote locations).

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two convenient shipping options to meet your needs:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
• Free Shipping – via EMS (for orders over $50)
  • Delivery within 15-25 business days after shipment

Please note that these timeframes are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your Pour Moi purchase! If you’re not completely satisfied, we offer a hassle-free returns and exchange process within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must be:

• In original condition (unworn, unwashed)
• All original tags attached
• In the original packaging
• Returned within 15 days of receipt

How to Initiate a Return or Exchange

Follow these simple steps:

1. Contact us within 15 days of receiving your order at [email protected] with your order number and details about the item you wish to return or exchange.
2. Wait for authorization – Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
3. Package your item securely in the original packaging, including all tags and labels.
4. Include the completed return form (we’ll email this to you) with your RMA number clearly visible.
5. Ship your return to the address provided in your authorization email.

Return Address:
Pour Moi Bikinis Shop Returns Department
2767 Arrowood Drive
Jacksonville, FL 32256
USA

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• You will receive an email confirmation once your refund has been processed
• Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days depending on your financial institution)

Exchange Processing

For exchanges:

• We will process your exchange once we receive the original item
• If the requested size/color is available, we will ship it within 1-2 business days
• If your requested item is out of stock, we will contact you to discuss alternatives or process a refund
• For exchanges, we’ll cover the shipping costs to send your replacement item

International Returns

For our international customers:

• You are responsible for any customs fees, duties, or taxes associated with returning items
• We cannot mark returned items as “gifts” or declare a lower value
• Return shipping times may vary depending on your location

We want you to love your Pour Moi purchase! If you have any concerns about fit, size, or style before ordering, don’t hesitate to contact our team for personalized advice on our swimwear, bras, and sleepwear collections.