Welcome to our FAQ page! At Pour Moi Bikinis Shop, we’re committed to providing you with a seamless shopping experience. Based on your love for quality, inclusivity, and expert craftsmanship, we’ve compiled answers to the most common questions about our products, services, and policies. If you don’t find what you’re looking for, our friendly customer support team is always here to help.
Product Information
1. What brands do you carry, and what types of products can I find?
We specialize in premium swimwear, intimate apparel, and sleepwear from renowned brands like Adidas, Anita, Amoena, Anne Cole, Anne Klein, and Amanda Rich. Our collection includes mastectomy bras, supportive swimwear, comfortable sleepwear, and stylish panties, all designed with quality and inclusivity in mind.
2. Do you offer products for specific needs, such as mastectomy bras?
Yes, we proudly offer specialized items like Anita and Amoena mastectomy bras, designed to provide comfort, support, and confidence. Our product range focuses on inclusive solutions for various body types and needs.
3. How do I choose the right size for swimwear or bras?
We recommend referring to each brand’s sizing chart, available on product pages. If you need assistance, our support team can provide guidance based on your measurements and preferences—just reach out to us!
Shipping & Delivery
1. Where do you ship, and how long does delivery take?
We ship globally, excluding some remote areas in Asia and other isolated regions. Orders are processed within 1-2 business days. Standard Shipping (via DHL/FedEx) takes 10-15 days after dispatch, while Free Shipping (via EMS) takes 15-25 days. US customers may experience faster delivery times.
2. What are your shipping options and costs?
We offer two options: Standard Shipping for $12.95 (using DHL or FedEx) and Free Shipping for orders over $50 (using EMS). Both methods include tracking for your convenience.
3. How can I track my order?
Once your order is dispatched, we’ll provide a tracking number via email. You can use it to monitor your package’s journey with our trusted carriers (DHL, FedEx, or EMS).
Returns & Exchanges
1. What is your return policy?
We offer a hassle-free 15-day return policy from the date of receipt. Items must be unworn, with tags attached, and in original packaging. Please contact us at [email protected] to initiate a return.
2. How do I return an item?
Email our customer support team at [email protected] with your order details. We’ll guide you through the process and provide a return address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
3. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience in the future.
3. Is my payment information secure?
Absolutely. We use encrypted payment processing systems to ensure your personal and financial data is protected.
Contact & Support
1. How can I contact customer support?
Reach us anytime at [email protected]. We’re here to help with questions about products, delivery, returns, or anything else!
2. What are your business hours?
Our team operates during standard business hours in the US (EST), but we strive to respond to all emails within 24 hours.
3. Where is your company located?
We’re based at 2767 Arrowood Drive, Jacksonville, US 32256, but we serve customers worldwide with our online store.
Thank you for choosing Pour Moi Bikinis Shop—where fashion, function, and fit come together to empower your unique style. Happy shopping!